Terms of service.
Please take a moment to review our dog waste removal services to ensure you understand the details:
All services will be billed on a monthly basis with a credit card on file. The first initial clean must be paid for prior to service.
Our service fees are based on the size of a standard 1/8-acre backyard. Yards larger than this will incur an additional fee. If you need your front yard cleaned, the charge will depend on its size and the number of dogs, and any additional fees will be discussed.
The initial cleaning is distinct from our One-Time Deep Cleaning service. Initial cleaning is designed for yards that have already been maintained to some degree and are not in a neglected state of excessive waste.
Our One-Time Deep Clean Service is based on the size of your yard and the number of dogs. The minimum fees for this service are as follows: 1 Dog - $89, 2 Dogs - $99, 3 Dogs - $109, and 4 Dogs - $129. An extra $15 may be charged for every 5-gallon bucket needed if there is an excessive amount of waste.
Dog waste removal will be deposited into your personal trash bin or designated spot. In the future, we may provide an option to take it away for an additional fee.
Accessing Your Yard: It is the customers responsibility to ensure that the Poop-Scoopers crew can access the necessary areas and that aggressive dogs are secured inside.
If your gate has a padlock with a combination or key, please provide it to us. We will secure the gate upon completion of our service and text you a photo as confirmation.
If we cannot access your yard during our scheduled service due to a locked gate or an outdoor dog, we will skip your home that week and double up the following week.
As the client, you are responsible for maintaining safe access into and out of the yard (if we are unable to clean due to access, you will be charged for that cleanup, immediate notification of any changes in the number of pets and prompt payment of balances due.
Inclement weather may make it hazardous or impossible to make a scheduled cleanup. In this event, we will be responsible for servicing your yard on the next scheduled cleaning as we will be cleaning double the amount of pet waste.
If for any reason your pet(s) will not be using the yard for a certain period (i.e. vacation, illness, etc.) and you do not wish to be charged for an unnecessary visit(s), please let us know in advance to pause the service.
We assume no liabilities for damages to yards, gates, pets or other properties.
Fees and Promotions are subject to change at any time. In this rare circumstance, you will be notified at least two (2) weeks prior to any changes.
Either party may terminate service (in writing) at any time. Unpaid balances are due within 15 days.
By initiating service, both parties agree to the above terms and responsibilities.
